Each of our tiles is individually hand crafted in our Miami factory. This type of artisanal manufacturing process produces tiles that have a slight variation, such as in thickness, shade, tone, slight imperfections, irregular edges, and cracked or crazing which are inherent to this product.
We provide this installation guide as a suggestion. Because job site conditions vary, the installer is ultimately responsible for proper installation and sealing of tiles. For additional and more detail information regarding installation of cement tiles, please contact TCNA ( Tile Council of North America ) to obtain a copy of their TCNA Handbook for Ceramic, Glass, and Stone Tile Installation.
Do not store tile outside. Be sure to store in a dry place. Boxes should not be allowed to get wet or allowed to sit as prolonged moisture or dampness exposure can cause stains, washed out colors, efflorescence, cracks, and pitting.
PRIOR TO INSTALLATION
Always inspect material. Inspection must be made for accuracy of material order including quantity, quality and color. Installation and/or cutting of material constitute acceptance and cannot be accepted for return or credit. For additional info, please review our Terms + Conditions.
Always pull from different boxes and layout material to ensure color and tone balance. Blending is fundamental to ensure that your cement tiles achieve the appropriate look.
Wash the tiles using a mild soap and water and a Scotch-Brite pad or using fine-grained (400+ grid) sandpaper. This will give the tiles a beautiful smooth surface texture and will remove any surface dirt or irregularities from the artisanal manufacturing process. Allow tiles to dry for a day before installing.
Each tile must be sealed prior to installation. Different products offer different benefits so selecting your sealer is an important step in the process. See below Resources section for recommended sealers.
LAYING THE TILES
Install tiles in small area of about 3-4 feet at a time. Any residue of mortar left on the surface of the tile must be cleaned immediately to avoid staining. Never use any acidic cleaners on cement tile.
Cement tiles should be installed using a thin-set mortar. Apply the adhesive on the surface as well as on the back of the tile in order to achieve proper adhesion.
If setting the tiles on a concrete slab on a grade, provide a moisture barrier, and if not on a grade, make sure the concrete substrate is fully cured in order to prevent efflorescence.
Always install tiles using your hands and never use any type of hammers, including a rubber hammer, as this may cause cracking or breaking of the tile (either at the moment of installation or over time.) Cement tiles cannot be grinded down after they are installed. Leveling of tiles must be performed during installation.
Minimum grout joint requirement varies per shape. For Square, Block, Elongated Hex, Hex and Bullnose, use a minimum of 1/16". For Brick, Subway and Thin Block shapes, use a minimum of 1/8" grout joint.
Always apply grout release to protect tiles from being stained from the grout. Follow grout release manufacturers instruction.
Do not use tinted grouts as this will stain the tiles.
Do not use epoxy grouts.
Apply sand or unsanded grout using a rubber float.
Do not let excess grout to dry on the surface.
SEALING AFTER INSTALLATION
Apply sealer after tiles have been grouted, properly cleaned and dried completely.
Use a high quality sealer. Different products offer different benefits so selecting your sealer is an important step in the process. See below Resource section for recommended sealers and always follow manufacturer instructions.