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Terms + Conditions

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Terms and Conditions of Sale


Upon placement of an order, purchaser agrees and understands the following Terms and Conditions of Sale.


Ordering:  Please verify all quantities.   Although we may have assisted in the preparation of quantities for material on this document, all quantities must be independently verified by your designer, architect, contractor, installer or equivalent.  We will not be held responsible for any quantity discrepancies. Please keep in mind that industry standard typically recommends ordering at least ten to fifteen percent (10-15%) overage,  depending on the product type, patterning, etc., in order to account for cuts and other waste. The product availability dates provided are estimates only and do not represent fixed or guaranteed delivery dates. Also, any additions or changes to the order could delay the delivery date and may result in dye lot variation.

Taxes: Where required by Law, Architectile, LLC  will collect taxes from the Purchaser.   If Purchaser is claiming an exemption, Purchaser must provide Architectile LLC with a valid, properly completed exemption certificate for any tax from which Purchaser claims an exemption (reseller permit acceptable in WA).  An additional tax and/or duty may be added to purchases shipping to certain areas where Seller is not required by law to collect taxes from Purchaser. When a tax and/or duty is not collected by the Seller, the  Purchaser is solely responsible to determine and remit these taxes or other charges where required.

Shipping & Delivery:  Purchaser is responsible for immediately reviewing the shipment upon delivery. Any damage that is apparent upon delivery must be noted on the freight carrier delivery receipt. Additionally, all freight damage claims must be presented in writing to Architectile LLC and any delivery carrier within five (5) days of receipt of material.

Inspection must also be made for accuracy of material order including quantity, quality and color.  Purchaser shall have ten (10) days to contact your sales representative if any problems exist with quantity, quality, and color.  

Purchaser is responsible for additional freight costs associated with shipments in route for: 1) re-consignment fees for changing delivery address;  2) re-delivery fees where failed delivery attempts occurred; 3) additional expediting and/or special delivery requirements.  In the event a delivery is delayed, postponed or incorrect, Architectile LLC assumes no liability for direct, indirect, special or consequential damages, lost working time, or any expenses that relate directly or indirectly to variations in delivery dates and times.

Installation: Architectile LLC does not accept or assume any responsibility or liability for installation, sealing or refinishing of any product. Material should be installed by pulling from all crates or boxes to ensure optimal blending of shade variation. No adjustment of any kind will be made once material has been installed.

Payment Terms & Pricing:  All prices quoted are valid and will be honored for thirty (30) days unless otherwise noted and subject to change at any time without notice.  A minimum deposit of Fifty (50%) Percent of the Purchase Order is required for all material and is due upon placement of the order.  In some instances, 100% payment is required upon placing of the order depending on the product type and lead time. See sales associate for specific requirements for your order.  In all cases, all orders must be 100% paid prior to shipment of product.  We accept credit cards, cash, money order, cashier’s check, traveler’s check and wire transfer. Subject to credit application and approval, NET30 payment terms may be available to established business clients.  No shipment will be made without the Order being paid in full.

Late Payment:  Purchaser agrees that if payment is not made according to terms of sale, Purchaser shall be responsible to pay Seller interest at the lesser of 1.5% per month or the amount permitted by law and to pay reasonable collection costs including reasonable attorney fees.

Returns and Cancellations for  Custom (special) and non-stock orders: No returns will be accepted. These orders are non-cancelable and non-refundable.

Returns and Cancellations for Stock orders (after shipment to customer): No returns are accepted after thirty (30) days. All approved Returns will incur a 25% restocking fee, plus freight to and from the shipping location. Returns must be in original condition and packaging to qualify. No credit will be given for product returned in non-saleable condition.

Returns and Cancellations for Stock orders (prior to shipment to customer): Except where shipment cannot be made due to lack of inventory, full payment and shipment of merchandise must be made within 60 days of the initial order date, Merchandise not shipped within 60 days of the initial order date is subject to cancellation and a 25% forfeiture fee. Pre-arranged storage requires Purchaser communicate with sales associate to obtain approval of Architectile, LLC and is subject to warehouse storage fees.

Limited One Year Warranty:  Unless otherwise noted, all Architectile LLC brand products carry a One Year Limited Warranty.  Products must be inspected prior to installation and any defects must be reported at that time.  Installation constitutes acceptance of the product and no claim may be made after installation. 

Architectile products are warranted to be free from defects in material and workmanship for one (1) year from initial shipment date. This warranty is available only to the original purchaser and may not be transferred.   For brands other than Architectile, see the manufacturer’s written warranty on the company’s website or available at Architectile corporate office.  Other than the costs covered by the limited warranty noted above, Architectile, LLC is not liable or responsible for any direct or indirect costs associated with the repair or replacement of the product including removal, installation or reinstallation of the product.

No warranty is available for installation issues.  Product damage caused by improper installation methods, installing in unsuitable environments, other misuse, abuse, accident, or improper maintenance is not covered by this warranty. 

Purchaser understands that with respect to tile and stone, variations in color, shade, flow, grain, tonality, crazing, veining, and texture are inherent characteristics thereof and are not defects. Variations in facial dimensions and thickness will be allowed as per industry standards.  No warranties are made against crazing, scratching or wear due to: improper installation-including improper alteration of the surface with sealers or grout, falling objects, abuse, misuse, exposure to extreme temperatures, using improper chemicals or compounds, non-foot traffic wear or other similar incidents.

Although many products may perform well in steam shower environments, Architectile does not recommend or warranty its products for steam showers due to intense steam, heat and moisture and the high dependence of proper construction and installation for successful product performance. 

To obtain warranty service in accordance our written policies above, please contact Architectile, LLC at or call 305-908-1198. 


This warranty gives you specific legal rights and requirements.  You may also have other rights which vary from state/province to state/province. Any action for breach of this warranty must be commenced within one (1) year from the time the defect occurs or should have been discovered.  Some states do not allow such a limitation on the time in which to sue, so the limitation may not apply to you.

Architectile also sells other high-quality name brand products and accessories. For products branded other than Architectile, Purchaser must look to the Manufacturer’s written warranty.  On products branded by manufacturers other than Architectile, Architectile hereby disclaims implied warranties including that of Merchantability and Fitness for a particular Purpose.  Architectile further disclaims any liability for special, incidental or consequential damages.